Membership Terms and Conditions
By becoming a Friend or Benefactor of the Festival you are agreeing to the following terms and conditions:
The following terms and conditions apply to the agreement between the Stratford Literary Festival (The Festival) and Members (Friends, Benefactors and Gold Benefactors) of Stratford Literary Festival. These terms and conditions of Membership should also be read in conjunction with the Festival’s Privacy Notice.
When you become a Member of Festival you are entering into a contract with us, the Stratford Literary Festival (a Charitable Incorporated Organisation registered in England and Wales No: 1164662) which is governed by these terms and conditions.
1. Membership products
The different types of Festival Membership are as follows:
Friends Membership – enables priority booking for two tickets per event
Benefactors Membership - enables priority booking for two tickets per event and two complimentary tickets to an event at the Spring Festival up to a value set by the Festival which may be subject to change. (This is subject to availability. This offer does not include workshops or books included with tickets.)
Benefactors Gold Membership – enables priority booking for two tickets per event and four complimentary tickets to events at the Spring and Autumn Festivals up to a value set by the Festival which may be subject to change. (This is subject to availability. This offer does not include workshops or books included with tickets.)
2. Conditions
Event capacities are determined by the Festival, which reserves the right to restrict the number of tickets available for selected events. Tickets are sold on a first come, first served basis. All tickets are subject to availability.
The Festival aims to be fully accessible to all. Please help us to accommodate any specific individual needs by contacting the Festival in advance of attending.
Online booking for events is subject to availability, and regardless of Membership level.
Please see the Festival’s general terms and conditions for information about tickets.
3. Subscription Fees and Payment
All Members must pay an annual Membership Fee. The Festival reserves the right in its absolute discretion to change the Membership Fee each year.
The agreement between the Festival and you is entered into for 12 months from the date of registration or renewal.
The Membership is valid immediately from the day that the Membership Fee is received. You will be notified 7 days before your Membership is about to renew. If you do not renew your Membership, it will expire automatically at the end of the Membership Period.
Upon expiry of your Membership you will no longer be a Member and you will no longer be entitled to receive any Membership benefits.
The Festival may contact recently lapsed Members regarding re-joining.
In order to comply with HMRC guidelines, the Festival is not able to accept CAF cheques or payments from Charitable Foundations as payment for the Membership Fee.
The Festival reserves the right in its sole discretion to terminate your Membership at any point during the agreement if in its reasonable opinion you behave in a way which is inappropriate or considered to be harassing, causing distress or inconvenience to any other audience member or member of Festival staff or may bring the Festival into disrepute; or if you breach any of these terms and conditions.
Following suspension or termination of any Membership, invitations to Members-only activities and all associated Membership postal mailings and email communications will cease.
Subject to any statutory right to cancel, your Membership Fee is non-refundable once payment has been received by the Festival and you are not entitled to cancel or terminate before the expiry of the Membership Period.
Membership rights and benefits are not transferable.
Membership rights shall cease on a Member's death or on an individual ceasing to be a Member. No monies will be refunded.
4. Your Details/Personal Data
Personal data is information that identifies an individual such as name, address, phone number or email address. This information, provided by you, is required by the Festival in order to allow both the Festival and our Members to fulfil their contractual obligations and for the Festival to provide the Membership benefits. It also enables the Festival to provide you with relevant information about the Festival, unless you ask us not to do so (see below).
We collect data regarding your relationship with the Festival, which includes:
When and how you join as a Member
When you make bookings for Festival events
When you open, click or respond to Festival emails or browse the Festival’s website
All information regarding Members is kept confidential. Data is stored on secure, encrypted servers and on the Festival’s CRM system. Limited information may be shared with third parties in order to deliver Membership benefits. This includes Mailchimp (for email newsletters) and Stripe (our online payment platform).
The Festival will use your details to contact you regarding your Membership and renewal, and with passwords to enable you to book tickets in the priority booking period. We will also provide you with email updates on Membership benefits, including events, offers and activities, and ways to support the Festival that we believe you may be interested in. If you do not wish to receive these email updates you can unsubscribe by following the link in the emails. However, unsubscribing will mean you will not receive priority booking passwords.
Members can use the Membership system to update their address and card details they submitted for payment. The Festival does not have access to your card details.
The Festival will not collect or process sensitive personal data on Members such as race, ethnic origin, physical or mental health, political or philosophical views or sexual orientation without a good reason to do so and without your consent. For example, we may need information regarding accessibility requirements so that you are able to access and enjoy our facilities and events. It is part of the Festival’s inclusive policy to provide as similar an experience as possible to all visitors and individuals, regardless of any disability.
The Festival will never sell or swap the personal details of its Members. Personal data will not be disclosed to external organisations other than those acting as contracted agents for the Festival for purposes outlined above and in the Festival’s privacy notice.
If you are purchasing a Membership as a gift, you confirm that you have the relevant individual's consent to share their information with the Festival.
5. General
The failure of or delay by the Festival to exercise or enforce any right in these terms does not constitute a waiver of such rights.
The Festival reserves the right to revise these terms and conditions and the substance of the Membership. Current terms and conditions apply to all Memberships regardless of their contract start date.
These terms and conditions shall be governed by and interpreted in accordance with English law and, in the event of any dispute arising out of these terms and conditions and/or your Membership, you agree with the Festival to submit to the exclusive jurisdiction of the English courts.
The Festival shall not be liable if it is delayed or prevented from performing any obligation under this agreement for reasons outside of its reasonable control.
Contact details
The Festival can be contacted by email on [email protected] or by calling 01789 470185.